Effective Date: September 25th, 2024
At Netcare, we strive to ensure customer satisfaction with our product, Nareseal. If you are not fully satisfied with your purchase, we are here to help with returns and refunds. Please review the terms of our Refund Policy below.
Eligibility for Refunds
We offer a 7-day refund policy. You are eligible for a refund if the following conditions are met:
- The request for a refund is made within 7 days of receiving the product.
- The product must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Refunds will not be issued for:
- Products that have been used, damaged, or altered in any way after delivery.
- Products that are not in their original packaging.
Return Process
To initiate a return, follow these steps:
- Contact Us: Email our customer service at Info@nareseal.com within 7 days of receiving your product. Include your order number, a brief explanation of the reason for the return, and any supporting documentation (e.g., photos of the product).
- Shipping the Product Back: Once your return request has been approved, you will be responsible for sending the item back to our warehouse at your own expense. The shipping cost for returns is non-refundable, except in cases where the product is defective or an error was made on our part.
- Return Address: We will provide you with the appropriate return address and any instructions on how to send the product back.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Refund Approval
Once your return is received, it will be inspected by our team. We will notify you of the outcome of the inspection within 5 business days. Refund approval will depend on the following conditions:
- The product is in the same condition in which it was sent.
- It is returned in the original, undamaged packaging.
Processing Refunds
If your return is approved, we will process the refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
- Refunds may take 7-10 business days to be reflected in your account once processed.
- You will be notified via email once the refund has been issued.
Partial Refunds
In certain circumstances, only partial refunds may be granted. These include:
- Any item not in its original condition, or items that are damaged or missing parts due to reasons not caused by our error.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange your product for the same item, please contact us within 7 days of receiving your order at Info@nareseal.com. Exchanges are subject to product availability.
Late or Missing Refunds
If you haven’t received your refund after the stated processing period:
- Check your bank account or credit card statement again.
- Contact your bank or credit card provider; it may take some time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at Info@nareseal.com
Non-Refundable Items
- Gift cards.
- Products on clearance or final sale.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.
Order Handling and Fulfillment
We process and fulfill orders within 7 business days. After your order has been processed and shipped, you will receive a confirmation email with tracking information. Please ensure all shipping information is accurate to avoid delays in delivery. We are not responsible for incorrect shipping details provided by the customer.
Contact Us
Email: Info@nareseal.com
Phone: +91-9311579758